![]() ![]() However we do have many resources to help you get solutions to your problems without having to submit a support ticket. We have about half the office going through support to try and keep to volume down, however please keep in mind we're roughly 4 to 5 people handling hundreds of requests a day. However because of volume we've gotten a bit behind on support tickets. We don't outsource our support overseas, every person that works for the company is located in our office (except for Greg who goes to tradeshows), We also don't use automated robots, every ticket you get an answer to was sent by a live person. Our normal ticket response time is within 2 business days. I know many people have left comments as to whether or not Topaz is going out of business, i'm one of the 11 people that work in their office and i can assure you thats not the case, we're a small team so we do our best to reach out to people having issues as quickly as possible. You can't ask for better treatment than that when it comes to upgrade pricing. Most upgrades are free even when version numbers change from 1.0 to 2.0 or even 3.0 etc. In general the programs are excellent, and the Topaz Labs are generous and treat the paying customers far better than almost any other company. I wish I could talk to someone at the company who would be willing to listen to some simple suggestions, which would undoubtedly improve all of the programs and reduce the cost of wasting time and money reinventing the wheel for each program. Many of these issues are very simple and do not require tons of extra programming. For example in AI programs Preview Size ranges from 100 to 400 percent, and only one of the programs has 50%, which should be standard in all of the programs. There should be a uniformity across related programs. Whoever is in charge of User Interface does not appear to know some very basic, established facts about User Interfaces. The result is frustration for users and a huge waste of the companies programmers as well as users. This suggests that there is no one who overlooks all of the products, or at least classes of the products such as all of the AI based programs. Worse yet, these interface features have to be re-invented for each product, because the teams that work with a particular program do not seem to pay attention to or even know about the other programs. Also, they arbitrarily change the User Interface, often for the worse, taking out a feature that took lots of requests from beta and regular users to implement in the first place. ![]() They don't get back to you to let you know if they have fixed the problem with a new version so you have to keep testing the issue with each new release. Sometimes it takes multiple support contacts to actually get something fixed, even if they do respond rapidly to these e-mail based request after opening a case number. Topaz Labs makes great programs for photography and has very good tech support via their web page. Honestly? Who is actually buying and using Topaz? As far as I could see from the preview, the resulting upscale I did wasn't any better whatsoever, just a little more contrast lol. I wouldn't own this for free, no way I'm paying hundreds of dollars for it. Anyway, I wasn't able to export the result to see it outside the program so I closed it and uninstalled immediately. There was a BIG HUGE ARTEFACT over the end result, a watermark I guess but jesus it was huge and got in the way. And the resulting preview, once it finished, was also cropped into a square like the original. In the meantime I realized the original preview window was cropped and not the full video. I really didn't want to pre-render 2 minutes of video, but that was about as small as I could trim to. On top of all that, it's limited to how small the selection can be. I saw no mention of key frames for selection either. It's also "mouse only" so you can't use the keyboard to help with precision. FREEWARE! This one is basically a slider you drag, and it is woefully imprecise. I've seen freeware give a far, far better selection experience. The selection process was a HUGE disappointment. As for using the app I imported a file and chose to trim down a small clip for testing. And how can the second download be that much slower? You release people are going through this to PREVIEW YOUR SOFTWARE TO DECIDE IF THEY WANT TO BUY IT? Hahahaha. How can you not compile the most recent release and drop it into the download section for new potential users? Too lazy? Too incompetent? Their both just as bad. ![]() ![]() All this smacks of extremely poor tech skills. The program itself handled the second download which took about 10 minutes. The original download took about 20 seconds. Right off the bat, the download was not the most recent release which required a second full download to update, and a second full install. ![]()
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